SHIPPING POLICY
Packaging
If you require insurance on the transportation of your artwork, the packaging is required to be completed offsite by an expert.
Insurance is optional and a quote will be provided upon request. All shipping from the Artist to the Buyer will be sent via tracked courier that must be signed by the Buyer upon receipt of the artwork in undamaged condition.
If you do not require insurance, I can package up the artwork myself. I use acid free tissue, bubble-wrap and cardboard to package the artwork.
Damaged artwork that is insured
In the unlikely event that your insured artwork arrives damaged from the courier, I will work with the shipping company and the Buyer to have the Buyer refunded for the artwork minus any shipping costs that may have been incurred by the Artist. See Terms and Conditions.
Damaged artwork that is uninsured
In the event that uninsured artwork arrives damaged from the courier, the Artist will work with the shipping company to see if the shipping company will accept liability for the damage and to see if they will reimburse the Buyer. However liability for artworks without insurance lie with the Buyer. The Artist is not liable for any damage to the artwork once it has been handed to the courier for transportation to the Buyer. The Buyer is responsible for making a note that the packaging is damaged when signing for the artwork and will take photographs of the damaged packaging and damaged artwork. See Terms and Conditions.
Please note
The Artist will ensure the artwork is packaged well for transportation and is not responsible for damage to the artwork(s) once it has been sent for delivery. The Artist is not responsible for damage to the artwork(s) once it has been received by the buyer. The Artist is not responsible for damage to the artwork(s) when the buyer has the artwork(s) stretched or framed by a third party.
Packing time
Shipping times depend on where the Buyer is located and the type of shipping option chosen.
For original artworks on canvas, please note I will ship these out as soon as payment from you has cleared.
For giclee prints please allow extra time for printing at a professional printing company:
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Prints on paper - one week
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Prints on canvas (including stretcher bars) - two to three weeks
General Shipping times
Shipping within New Zealand. Courier deliveries are normally between 3 to 5 days working days.
International - courier deliveries after packaging are normally between 3 to 14 days depending on the destination and time it takes to clear customs. In some countries, the customs clearing process may take longer. Please check your government's international shipping policies for more detailed information.
The Artist is not responsible for shipping times once the painting is sent. This can vary depending on external factors including severe weather, pandemics, and the shipping company itself.
RETURN POLICY
If you aren't completely satisfied with your purchase you have seven days to contact me to make me aware of your intent to return the work for a refund. If you are outside of this period the Artist has the right to refuse a refund. If you decide to return the work you will be required to repackage the work in its original packing and to make arrangements to have it sent back to the Artist in the same condition as it was sent to be eligible to receive a refund. Any shipping costs incurred by the Artist to send the artwork to the Buyer will come out of the refund. The buyer is responsible for the cost of shipping and insurance in returning the artwork. Giclee prints are not eligible for a refund.